UK delivery only
Royal Mail tracked delivery.
BUY WITH CONFIDENCE
Delivery, returns & warranty.
Clear UK delivery, a 30-day change-of-mind return window, and 30-day Sharper fault cover on eligible tested tech.
30-day returns
Comfortable change-of-mind window.
Fault cover
Support if it is not as described.
Actual listings
Photos, condition notes and included items.
DELIVERY
How delivery works
- Sharper Sales ships within the UK, including Northern Ireland for eligible items. Check the listing’s Northern Ireland eligibility before ordering. No international shipping is available.
- Delivery cost is shown on the product page or at checkout before you pay.
- We aim to dispatch orders within 1–2 working days after payment is confirmed.
- Orders are sent using Royal Mail tracked services. We email the tracking reference once dispatched. Unless otherwise agreed, delivery will be within 30 days.
- If a parcel is delayed, contact support with your order reference so we can check it.
RETURNS
30-day change-of-mind returns
- You can ask to return an eligible Sharper Store purchase within 30 days of delivery.
- The item should come back in the same condition, with included accessories and packaging where supplied.
- Please reset consoles and remove personal accounts before returning anything.
- For change-of-mind returns, return postage is normally your responsibility unless we confirm otherwise.
- For cancellations we refund within 14 days of receiving the goods or evidence of return, whichever is earlier. A whole-order cancellation includes standard outbound delivery. Refunds use the original payment method.
WARRANTY
Your item’s Sharper warranty
- Your listing and order show the additional warranty length, starting at 30 days from delivery. If an item is faulty or not as described, contact us as soon as possible.
- We may ask for photos, a short video, or simple checks so the issue can be reviewed fairly.
- Depending on the issue and stock, we’ll look at repair, replacement, return or refund options.
- We cover reasonable return costs for goods that are faulty or not as described. Your statutory fault remedies can continue beyond the additional warranty.
- Your statutory rights are not affected by the additional Sharper warranty.
IF YOU NEED HELP
Start a return in three steps.
Open your order
Use the link in your order email or your purchases. Under Returns & after-sales, choose the items and send your request. Email or the support form also works; you do not need an account.
Wait for instructions
We’ll confirm the return route, what needs to be included, and whether a label is being provided.
Pack it safely
Send the item back protected, tracked where possible, and include all items that came with the order.
Who you’re buying from
Callum Sharpe trading as Sharper Sales.
Returns and correspondence: 5 Silk Mews, Kentford, Newmarket, CB8 7GE, United Kingdom.
returns@sharpersales.uk · Contact support
Our voluntary 30-day window sits alongside your statutory right to cancel within 14 days of delivery and return within a further 14 days. You can notify us by email, your order page or support form. See the terms and optional cancellation form.
SHOP WITH CONFIDENCE
We want buyers to feel safe, not trapped.
Sharper Sales sells second-hand gaming tech, so condition honesty matters. Product pages explain condition, included items and whether photos show the actual item or a representative unit. If something is wrong, we want the evidence and fix route to be clear.
Sealed software and download codes
For a sealed code-in-box game, the voluntary 30-day change-of-mind return window requires the factory seal to remain intact and the code to be unused. Once opened or redeemed, change-of-mind returns are not accepted for these products. This does not remove your rights if the item is faulty or not as described. See your listing and the purchase terms for the applicable conditions.
Important notes
This policy applies to Sharper Sales online shop purchases. Console trade-ins have a separate quote, inspection, postage and payment process.
The 30-day Sharper cover does not normally cover accidental damage, liquid damage, misuse, account locks caused after delivery, missing returned accessories, tampering, third-party repair attempts, or faults that were clearly described before purchase.
Nothing on this page removes or limits UK consumer rights that cannot legally be reduced.